System Training

CIPPlanner Corporation offers a comprehensive training program as part of the implementation and/or ongoing maintenance service contracts that has been successfully concluded for all our customers. Our typical training plan includes comprehensive on-site or remote training sessions that are specifically designed for the intended users, such as system administrators, internal users and vendor users. Such trainings can also tailored to our customers’ specific situations and offers alternative approaches, such as train all internal and external users, or train the trainers and super users who will then train other end users, to cost-effectively achieve the best training outcome with a minimum impact to our customers’ day-to-day operations.

Critical to a successful implementation is the software training program used to on-board customers, third-party vendors/contractors, and other stakeholders. We collaborate with each customer to design the right application system to meet their business needswith consideration of many factors including vendor/contractor to customer ratio, on-Premise vs remote staff, timing, budget, itegration with other organizational initiatives (e.g., certifications), and other unique needs. CIPPlanner Corporation offers a comprehensive training program as part of the implementation and ongoing maintenance process that has been successfully utilized by all our previous clients. Our program provides both on-site and off-site training options.

Standard Implementation Training

Our typical training plan includes comprehensive on-site training at the end of the implementation process to address training for system administrators, training for trainers, and training for users. Additional training sessions may be requested using both on-site training modules and online training modules.

Training Approach

  • Sandbox Environment

    We publish a “sandbox” software version in our Data Center to provide staff and administrators with a preliminary understanding of the software. During this stage, ad-hoc training may be scheduled to provide answers for specific questions about the Software.

  • Customized Training Manual

    As part of the business requirement and configuration analysis process, a customized training manual is developed for every type of user, from project managers to business line managers, to provide instruction tailored to their needs.

  • Train-the-Trainers

    We strongly recommend the adoption of the Train-the-Trainer (TTT) approach to establish a strong source for your in-house troubleshooting and consultation. We believe it is best to train a core team of administrative users who will subsequently possess the knowledge required to train other team members.

  • Train-the-Users

    Clients may also request on-site or online training on an ongoing basis to train new users or receive refresher courses.

Instructional Videos & Vendor Certifications

In addition to training sessions, customers can elect to purchase a set of videos as part of a a CIPAcecertification process.
Elements of this optional service include:

Contact us for any questions about our system implementation services and software training program. We welcome the opportunity to hear about your need, set up a demonstration, collaborate on an CIPAce™ implementation, backed with solid knowledge transfer opportunities, and collaborate on a solution.

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