Training

CIPPlanner Corporation offers a comprehensive training program as part of the implementation and ongoing maintenance process that has been successfully utilized by all of our previous clients. Our program provides both on-site and web-based training sessions. The following describes training scenarios for customers along the typical engagement process:

1. Sandbox Environment: We publish a “sandbox” software version in our Data Center to provide staff and administrators with a preliminary understanding of the software. During this stage, ad-hoc training may be scheduled to provide answers for specific questions about the Software.
2. Customized Training Manual: As part of the business requirement and configuration analysis process, a customized training manual is developed for every type of user, from project managers to business line managers, to provide instruction tailored to their needs.
3. Train-the-Trainers: We strongly recommend the adoption of the Train-the-Trainer (TTT) approach to establish a strong source for your in-house troubleshooting and consultation.  We believe it is best to train a core team of administrative users who will subsequently possess the knowledge required to train other team members.
4. Train-the-Users: Clients may also request on-site or online training on an ongoing basis to train new users or receive refresher courses.

Training Options

Our typical training plan includes comprehensive on-site training at the end of the implementation process to address training for system administrators, training for trainers, and training for users. Additional training sessions may be requested using both on-site training modules and online training modules.

Flexible Training Schedule

To better facilitate training sessions to meet customer needs, all training courses have been developed to cover every module and functionality within our software.  Based on solutions required, and differences in clients’ business processes, a customized training regimen can be developed by the implementation manager.

Below is a generic training schedule assuming on-site training at the client’s facility with access to a training room containing desktop or laptop computers with internet accessibility.  The training schedule covers core system modules with sessions designed for different types of users.